Phone Dudes – Privacy Policy

Last Updated: January 2025

1. Introduction

Phone Dudes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you:

  • Use our mobile phone repair or technician services
  • Book a service appointment
  • Contact us
  • Visit our website

By using our services, you agree to the practices described in this Policy.

2. Information We Collect

A. Personal Information You Provide

We collect information directly from you when you book a service or contact us:

  • Name
  • Email address
  • Phone number
  • Service location
  • Device details (phone model, IMEI when required)
  • Description of the issue
  • Photos or videos of device condition (if provided)
  • Payment information (processed securely through third-party providers)

B. Service-Related Information

During inspections or repairs, we may collect:

  • Diagnostic results
  • Repair history
  • Parts required or installed
  • Warranty details
  • Communication records (calls, messages, emails)

C. Automatically Collected Information

When you use our website, we may collect:

  • IP address
  • Browser type and device type
  • Pages visited
  • Date and time of visits
  • Cookies and tracking data
  • Referring website/source

3. How We Use Your Information

We use the information we collect to:

  • Provide and complete mobile phone repair services
  • Offer on-site technician visits
  • Confirm and manage appointments
  • Communicate updates about your repair or service
  • Process payments and issue receipts
  • Improve service quality and customer experience
  • Send reminders, promotions, or updates (with your consent)
  • Maintain records for warranty and support
  • Comply with local laws and regulations
  • Prevent fraud or misuse of our services

4. Information Sharing & Disclosure

We do not sell or rent your personal information.
We only share information with:

A. Service Providers

  • Technicians (only relevant repair details)
  • Payment processors
  • Messaging platforms (SMS, WhatsApp, email)
  • Part suppliers (when handling part warranty claims)

B. Legal Requirements

We may disclose data if required:

  • To comply with government requests
  • For legal investigations
  • To protect our rights or customers' safety

C. Business Transfers

If Phone Dudes is ever sold or merged, customer information may be transferred as part of the business assets.

5. Data Security

We use industry-standard measures to protect your data, including:

  • Encrypted payment processing
  • Secure storage methods
  • Restricted access to sensitive information
  • Routine security updates

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Request corrections or updates
  • Request deletion of your information
  • Opt out of marketing messages
  • Withdraw consent (where applicable)

To exercise these rights, contact us using the details below.

7. Marketing Communications

With your permission, we may send promotions, offers, or service reminders. You can opt out anytime by:

  • Clicking "unsubscribe" in emails
  • Replying "STOP" to SMS
  • Contacting us directly

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Understand user behavior
  • Store preferences
  • Track analytics

You can disable cookies in your browser settings, but some features may not work properly.

9. Third-Party Websites

Our website may link to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

11. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Maintain repair and warranty records
  • Meet legal obligations
  • Resolve disputes and enforce agreements

Typical retention period: up to 5–7 years, depending on local laws.

12. Changes to This Privacy Policy

We may update this Policy occasionally. Any changes will be posted on our website with an updated "Last Updated" date. Continued use of our services means you accept the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Phone Dudes

  • 📞 Phone: +91 866 043 2798
  • 📧 Email: support@phonedudes.com
  • 🌐 Website: phonedudes.com

14. Consent

By using our website or services, you consent to the terms of this Privacy Policy.